Legal

Privacy Policy

How Solenergy ("we", "us", "our") collects, uses, and protects your information across solar energy solutions, generator installations, and energy consultations.

Last updated: January 15, 2025

Overview

This Privacy Policy applies to solenergy.com, our consultation services, and solar/generator installation projects. By using our website or services, you agree to this Policy.

We respect your privacy and do not sell your personal information. We collect only what is necessary to provide energy solutions and maintain customer relationships.

Information We Collect

Information you provide

  • Contact details: name, email, phone number, address (forms, consultations, quotes).
  • Property information: location, electrical specifications, energy consumption data.
  • Project requirements: solar system sizing, generator specifications, installation preferences.
  • Billing and payment information for services rendered.

Information collected automatically

  • Device information, browser type, IP address, pages visited.
  • Usage patterns on our website to improve user experience.
  • Location data (approximate) for service area verification.

Information from partners

  • Equipment suppliers and manufacturers for warranty and technical support.
  • Installation partners and electrical contractors working on your project.
  • Utility companies when necessary for grid integration and net metering.

How We Use Information

  • Design and deliver solar energy systems and generator installations tailored to your needs.
  • Provide quotes, consultations, and energy audits for your property.
  • Schedule installations, maintenance, and technical support visits.
  • Process payments and manage billing for services and equipment.
  • Communicate project updates, warranty information, and energy-saving tips.
  • Improve our services, website, and customer experience.
  • Comply with legal obligations and industry regulations.

Sharing & Disclosure

  • Trusted installation partners and electrical contractors for project execution.
  • Equipment manufacturers for warranty claims and technical support.
  • Payment processors for billing and transactions.
  • Legal authorities when required by law or to protect our rights.
  • Service providers for website hosting, email communications, and analytics.

We ensure all partners maintain appropriate security and confidentiality standards.

Data Security

We implement industry-standard security measures to protect your information:

  • Encrypted data transmission (SSL/TLS) for all online communications.
  • Secure storage systems with restricted access controls.
  • Regular security audits and updates to our systems.
  • Staff training on data protection and privacy best practices.

While no method is 100% secure, we continuously work to protect your data.

Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your data (subject to legal retention requirements).
  • Opt out of marketing communications at any time.
  • Object to certain data processing activities.

To exercise these rights, contact us at solenergysarl@gmail.com or call +961 71 654 956.

Cookies & Analytics

We use essential cookies for website functionality and security. Optional analytics cookies help us understand how visitors use our site to improve the experience.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions or concerns, please contact us:

Email: solenergysarl@gmail.com

Phone: +961 71 654 956

WhatsApp: +961 71 654 956

Address: Adonis, Lebanon